Our Refund/Cancellation Policy

Thank you for choosing GeMSetu for your GeM needs. We’re dedicated to your satisfaction and to providing high-quality, impactful educational experiences through our platform. We understand that plans can change, and we strive to be as flexible as possible.

Full Refund

  • Users are eligible for a full refund if they have not utilized the platform and decide to cancel their subscription within 7 days of purchase. “Not utilized” means that the user has not logged in and accessed the services or consumed any resources.
  • To request a full refund, please contact our support team with your purchase details.

Partial Refund

  • If a user has utilized the platform but decides to cancel their subscription, a partial refund may be available. The eligibility for a partial refund and the amount refunded will depend on the extent of the platform’s use and the remaining subscription period.
  • Partial refund requests must be made within 7 days of purchase or renewal. The decision regarding the eligibility and amount of any partial refund will be made at our discretion.

How to Request a Refund

To request a refund, please follow these steps:

  • Contact our support team via email at contact@gemsetu.com with your request.
  • Provide your purchase or enrollment details, including the date of purchase, the plan purchased, and your reason for requesting a refund.
  • Allow us up to 2 business days to process your request. We may contact you to verify your request or to gather more information.

Additional Terms

  • Refunds will be processed using the original method of payment. If that is not possible, we will work with you to find an alternative method.
  • Refund requests that do not meet the conditions outlined above will be evaluated on a case-by-case basis.

We reserve the right to modify this refund policy at any time. Any changes will be posted on our website, and we encourage you to review our policy periodically.

Thank you for choosing GeMSetu. Should you have any questions or concerns regarding our Refund Policy, please do not hesitate to contact us.